How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Longmont Roof Replacement to be treated fairly and honestly. If something went wrong, tell us. This page explains how to file a complaint and what happens afterward. It is a general template and is not legal advice.

What You Can Tell Us About

You can contact us about:

• Your experience when you phoned or emailed Longmont Roof Replacement
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. Each is responsible for its own estimates, pricing, work, warranties and customer service. If you have a problem with work on your home, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback about providers helps us keep the network honest, and a provider that repeatedly falls short of what we expect may be removed. Please keep in mind that Longmont Roof Replacement cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

How to File

Email support@roofreplacementlongmont.com and include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The phone number you called, if you remember
• The provider's name, if you know it
• A clear description of what happened and what outcome you would like

After You Write

We collect the details you share by phone or email. We will confirm receipt by email, usually within a few business days. Then we will look into what happened, which may include contacting the provider. After that, we will reply with what we found and any steps we plan to take.

If You Are Still Unhappy

If our answer does not satisfy you, reply and ask us to take another look. You can also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For a licensed provider, your state's contractor licensing board may be able to help as well.

Contact

Email: support@roofreplacementlongmont.com